Terms & Conditions

1 - Definitions: Right Choice Premier PC Repair is a small limited company registered in England,  with its registered office at: 9 Wolverton Road, Bournemouth. BH7 6HT

The customers of Right Choice Premier PC Repair may include individuals, unincorporated businesses, partnerships, limited companies and other organisations or anyone requiring the services of Right Choice Premier PC Repair; hereinafter referred to as “the customer”.

“Item” within this document refers to any article, software, hardware and associated accessories or other tangible objects belonging to the customer that is the subject of any discussion with Right Choice Premier PC Repair. Item is also inferred to be singular or plural.

2 - The £20 Fee: There will be a charge of £20 in the following cases. The fee will cover the time spent on fault diagnosis, re-assembly of the item and cost of collection & delivery of the item if applicable. (We may waive the fee at our discretion):

(a) Diagnosis is free if the customer goes ahead with the repair. A £20 fee will be charged if the customer does not wish to go ahead with the repair after the item has been diagnosed.

(b) A £20 fee will be charged if no fault is found (NFF) after diagnosing an item.

(c) NO fee will be charged if the repair process is halted due to unavailability of parts necessary for the repair, thereby cancelling the repair by default and the item returned to customer without repair. (No Fix No Fee).

(d) Some repairs may require the customer to purchase a new or updated product key or software for the reinstallation of the operating system (for example Windows). If the customer decides not to purchase the product key or software, meaning that the repair cannot be carried out, the £20 fee will be charged. Right Choice Premier PC Repair will be pleased to quote the customer for obtaining any necessary product key or software. If any necessary product key or software is not purchased, Right Choice Premier PC Repair  will return the item in its present unrepaired state.

(e) A £20 fee will be charged if the customer cancels the repair after it has been agreed upon and the item has been received. If Right Choice Premier PC Repair has purchased any parts necessary to effect the repair, this charge will be passed on to the customer.

(f) In the event of an item returned under the 90 day guarantee, where the item is found to have a fault that is not covered by the guarantee as stated in the invoice, a £20 fee will be charged. However if the customer wishes to go ahead to repair the new fault found, we will waive the £20 fee, and this new fault will be subject to our standard terms and conditions.

(g) No-fix No-fee means, in the unlikely event that we cannot repair your item, we will return it to you free of charge. The exception to the rule is data recovery. If the data is non-recoverable, the customer will not be liable to pay the labour charge, but a fee of £20 will be applied.

3 - Data Recovery / Back up of Computerised Data: Right Choice Premier PC Repair strongly recommends that all customers back up their computerised data on a regular basis and before any item is given to or left with Right Choice Premier PC Repair for any reason. If required Right Choice Premier PC Repair will recover / back up data on its premises before any work commences, if it is possible, but cannot guarantee this. Right Choice Premier PC Repair will in no way be responsible for any loss of business or data or software due to any failure of the system. The customer is 100% responsible for backing up such data.

4 - Collection and Delivery: Right Choice Premier PC Repair offers a collection and delivery service (hereinafter called a “visit”) within a 7 mile radius of its trading premises, but reserves the right to withdraw or alter this service at any time. Where a customer has made an arrangement for a visit by Right Choice Premier PC Repair and the customer is not at the agreed premises at the agreed time and date on arrival of Right Choice Premier PC Repair representative, then for any subsequent visit Right Choice Premier PC Repair reserves the right to charge £15 per visit.

Customers may collect or deliver to Right Choice Premier PC Repair during normal hours of opening. It is recommended that customers telephone prior to setting out, to confirm that Right Choice Premier PC Repair personnel will be available.

5 - Unclaimed Items: Once the customer’s item has been repaired, declared irreparable or awaiting a response from the customer after a quotation has been given, it must be collected within 60 days from the time the customer is informed. If the customer has opted for delivery then this does not apply. If the customer fails to collect the said item, the customer will lose ownership of the item. Right Choice Premier PC Repair reserves the right to dispose of the item.

6 - Quotations: Where the customer requires a quotation, it must be accepted or rejected within 7 days of it being quoted. This applies to customers whose item is already at Right Choice Premier PC Repair premises awaiting repair. The quotation may be accepted by email, telephone, text or post. If the customer fails to either accept or decline the quotation after the 7 days and when all communication between Right Choice Premier PC Repair has failed, the item will be regarded as ‘Unclaimed Items’ (See number 5).

7 - Payment: Right Choice Premier PC Repair accepts payment by cash, online payment or a guaranteed cheque. Online payment must be received in the Right Choice Premier PC Repair bank account prior to delivery/collection of the repaired item or where Right Choice Premier PC Repair sees the transaction being made and enacted on delivery/collection of the repaired item. If the customer has received the repaired item in good faith, but has not made a payment, that Payment is due within 14 days of the invoice date.

Once the customer has agreed to any work being undertaken, Right Choice Premier PC Repair reserves the right to ask for full or part payment prior to the work being commenced. Where part or full payment is still pending, it will be required on collection/delivery of the repaired item.

Should payment not be received on the due date, a cheque not honoured or an online payment not received or is reversed, then Right Choice Premier PC Repair will charge interest as detailed in the Late Payment of Commercial Debts (Interest) Act 1998 as amended and supplemented by the Late Payment of Commercial Debts Regulations 2002 which allows interest to be charged at 8% over the Bank of England Base rate and allows recovery of other expenses (http://payontime.co.uk).

Any item received for repair, will remain the property of Right Choice Premier PC Repair until the invoice is paid in full within a maximum period of 60 days. If the invoice is still not paid, then the customer will lose ownership of the item. Right Choice Premier PC Repair reserves the right to dispose of the item.

Right Choice Premier PC Repair takes the non-payment of its invoices very seriously and does pursue outstanding accounts.

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